Agile HR Community Remote Training Programs

Our cancellation terms

The Agile HR Community understands plans can change unexpectedly and offers the following cancellation terms to assist:

Change and cancellation terms for Digital Training Programs

100% refund can be issued to non-promotional tickets 30 days before the kick-off date. No refunds can be given Roundtable tickets nor promotional tickets. This applies to promotional tickets like the Black Friday campaign tickets. Promotional tickets however can be transferred in the same way as non-promotional program tickets to another participant as long as up to date information is given before 7 days of the kick-off date. We do not cover any related or forfeited expenses. 

Your ticket can be transferred without additional cost to another person 7 days before the first live event/session for the program. 

The Agile HR Community (Agile People Ops Limited) reserves the right to postpone or cancel the event if there are insufficient registrations. You will be notified no later than 14 days prior to the kick-off call with a full refund of the course fee you have paid and/or a possibility to register for a future program.

In case of a cancellation and refund, we do not cover for any currency related losses (i.e. the exchange rate has changed and you’ll get less paid back in your own currency) or bank costs relating to a cancellation (i.e. if your bank or credit card has charged you fees for paying the course fee in the first place). Agile HR Community will refund the paid course fee. 

Please insert and hold the calendar bookings for the virtual sessions until you get a confirmation. If circumstances require, facilitators may be substituted for alternatively qualified facilitators with equivalent experience.

In a tragic situation of a force majeure for a trainer (illness, internet breakdown, connectivity problem, disruption, weather etc.) a substitute trainer can facilitate the learning, and/or a replacing session can be recorded and sent to you.

We will do our very best to ensure this situation does not occur. We do not cover any related costs in this very unlikely, and unfortunate situation. The Agile HR Community (Agile People Ops Limited) will not be liable for any incurred direct or indirect costs due to cancellations. These cancellation terms apply to our public digital programs and may vary for other events hosted by Agile HR Community (Agile People Ops Limited).

Securing a seat – by paying your invoice/by credit card

You will secure a seat at a training program by paying your ticket. If you pay by invoice and it is unpaid on the due date, Agile HR Community can sell the seat to another paying customer.

Changing of program cohorts – Digital programs

If the kick off session is more than 30 days ahead, you can cancel your participation and get a refund or choose to transfer to a later program. This does not apply to any promotional tickets like the Black Friday campaign tickets. Promotional tickets are non-refundable tickets. Within 30 days before the kick off, and having paid your ticket, you will not be able to change programs to an alternative date. By registering and paying, you have agreed that you understand the time commitments and have agreed to the scheduled session times and agree to attend the scheduled classes (described in the training program page and schedule).

Personal blockers for participation are your own risk

By registering and paying you have agreed that you understand the time commitments and prioritisation needed to participate in the digital program fully. If you have to prioritise something else, have an illness, grievance, or have a personal blocker, or if your business situation asks you to prioritise something else, the risk is carried by the customer (you).  Please register only if you truly can prioritise the program. The learning is built through a cohort based approach, and any shifts in participants will affect other people’s learning. We will not transfer you to another program.

Digital program certification assessments

If assessments are not completed in the time stated in class, it will unfortunately be marked as a fail. There is the option of extending deadlines for circumstances beyond your control with a charge of €375 (+VAT) per person for a full new assessment.

As a paid participant you are invited to complete the program certification assessment or certification materials as set out in the program registration details. You will need to submit your certification assessment materials by the dates agreed in your program. Your assessment will be conducted on the materials you have submitted on the due date. You can not submit further materials after this deadline.

The passing criteria for becoming certified are described in each program description. (usually covers presence in live sessions, level of digital learning finished, delivering group work/case studies/assessment material in time to the trainer, and passing the evidence based assessment by the trainer). If you fail you can request to retake a certification assessment at a cost of €375 (+VAT).

You can be certified 6 months after the kick-off date/first live session of your digital program.

Time Limited Access to Digital Learning Resources and material

Intellectual Property Rights agreement for all training participants

Provided that Participant complies, at all times, with these Terms, Participant is granted a limited, non-exclusive and non-transferable license to use the Material. The license granted to the Participant is personal to the Participant alone.

The license granted to the Participant above does not permit the Participant to: (i) sublicense, assign or otherwise transfer or share its rights to the Material; (ii) use, distribute, copy, modify, translate or create derivative works based on any of Material for any commercial purposes; (iii) remove any copyright or trademarks of Agile HR Community or Agile People Ops Limited from the Material; or (iv) record any Training.

Any breach of this Section 2 (including, without limitation, by Participant exceeding the scope of the license herein) shall be deemed a material breach by the Participant of these Terms. Agile People Ops Limited owns all rights, title and interest (including all intellectual property rights) in and to the Material, and any subsequent amendments and made thereto, supplied or made available to the Participant under these Terms. Participant understands that no rights or licenses are granted, transferred or assigned to the Participant under these Terms other than the limited rights to use the Material.

All rights, title and interest (including all intellectual property rights) in and to the Application belongs to licensors of Agile People Ops Limited or other third parties.

Please note, that the training course concept and material is shared only for personal use for the trained participants.

Trained participants cannot change, modify, create derivative works out of the material and cannot use Agile HR Community’s material commercially in any way. Participants cannot create company internal training material of Agile HR Community’s material or share the material to colleagues digitally.  

The Agile People Ops Capability Model by Agile HR Community is copyrighted, with all rights reserved to Agile HR Community alone. 

Restricted Uses of the Materials (AI and Internal Training)

You must not permit any third party to, upload, input, copy, scrape, or otherwise provide any part of the Materials to any:

• artificial intelligence system;
• large language model;
• machine learning system;
• AI assistant, copilot, or similar technology,

whether public or private, including for the purpose of training, fine-tuning, prompting, or generating any outputs.

You must not use the Materials, in whole or in part, to train, improve, or develop any AI system or automated decision-making tool.

You must not use the Materials, or any content substantially derived from them, to create or support:

• Internal training programmes;
• Agile, coaching, leadership, or organisational development training;
• Workshops, courses, playbooks, materials, methodologies, or learning resources, whether for internal use or third-party delivery.

For the avoidance of doubt, you may apply the knowledge and skills gained through the Learning Journey in your professional practice, provided that no Materials are reproduced, extracted, or repurposed in breach of this clause.

Any breach of this clause 6 constitutes a material breach of these Terms.

Such breach may result in immediate suspension or termination of access without refund and may give rise to legal action for copyright infringement, misuse of confidential information, and/or breach of contract.

You acknowledge that unauthorised use of the Materials may cause significant harm to us which may not be adequately compensated by damages alone, and we reserve the right to seek injunctive relief, damages, and recovery of legal costs to the fullest extent permitted by law.

Termination 

The license to use the Material granted to the Participant pursuant to these Terms commences on Participant’s acceptance of these Terms and continues indefinitely thereafter, provided that Participant uses the Material and Application in compliance with these Terms.

The license may be terminated for material breaches of these Terms. Upon termination of these Terms, Participant must cease using the Material and/or Application and delete all of their copies of the Material from all devices.

Warranties and limitation of liability

Material and Application are always provided “as is” and “as available”. To the extent permitted by law, Agile People Ops Limited disclaims and excludes all warranties, representations, conditions and other terms of any kind, express or implied and whether arising by statute, operation of law or otherwise, including but not limited to implied warranties of title, non-infringement, merchantability or fitness for a particular purpose.

Trainings offered by Agile People Ops Limited or People Geeks Ltd Oy: Except in respect of injury or death of any person or any other liability which cannot be limited or excluded by applicable law, Agile People Ops Limited’s liability under these Terms will in no event exceed the total amount of the fees paid by the Participant to the Agile People Ops Limited in relation to the Training. Agile People Ops Limited will in no event be liable to the Participant for any indirect, special, incidental or consequential damages (including, without limitation, loss of profits, loss of revenue or other commercial or economical loss, loss of goodwill, loss or damage to reputation, loss of contracts or customers, loss of anticipated savings, loss, corruption or destruction of data or programs) and whether any of the foregoing arise in contract, tort or otherwise and even if Agile People Ops Limited has been informed of the possibility of such loss or damage.

Trainings offered by our Licensed Trainers or Partner trainings: Except in respect of injury or death of any person or any other liability which cannot be limited or excluded by applicable law, our Licensed Trainer’s or Partner’s liability under these Terms will in no event exceed the total amount of the fees paid by the Participant for the workshop or in relation to the Training. Neither Agile People Ops Limited nor the Licensed Trainer/Partner will in no event be liable to the Participant for any indirect, special, incidental or consequential damages (including, without limitation, loss of profits, loss of revenue or other commercial or economical loss, loss of goodwill, loss or damage to reputation, loss of contracts or customers, loss of anticipated savings, loss, corruption or destruction of data or programs) and whether any of the foregoing arise in contract, tort or otherwise and even if the Partner, Licensed Trainer or Agile People Ops Limited has been informed of the possibility of such loss or damage

Privacy and Data protection

In connection with the provision of the Material, Training or Application, the Licensed Trainer and the Agile People Ops Limited will receive and process certain personal data relating to the Participant. For more information on processing of personal data by Agile People Ops Limited, please see our Privacy Policy.

By registering to the Training, Participant understands and agrees that Agile People Ops Limited may process Participant’s personal data as described in the Privacy Policy. Upon registration for a training or event you automatically opt in and agree that the organiser, Agile HR Community, can use your contact information (name, e-mail address, phone number, country of residence, organisation, title, and invoicing details) for invoicing and service related communication for this specific event.

Please view our full privacy policy here.