Design Thinking in HR
What is the Design Thinking in HR training program?
Design thinking is a whole body of knowledge around how to build user centricity, customer value and rapid innovation and validation into product and service development. This training program will onboard you to what design thinking is all about and offer you tools and templates that you can use immediately in your HR work.
You’ll work through a real design sprint, applying the tools step by step to solve an HR challenge.
Built around hands-on learning and practical application, this program gives participants the opportunity to practise design thinking in a real work context. On completion, participants receive a certification that evidences their design thinking skills and ability to apply them in practice.
Design thinking tools and practices will help you innovate and co-create to develop HR products and services that your people will love!
Why should you attend this program?
- Your HR team wants to get ready for the future!
- The Employee Experience is crucial for you, and you want to ensure you develop people-first solutions
- You are seeking to redesign a people practice or process, and want to design a fantastic experience
- You want to influence a whole HR team to incorporate design thinking into your work
- You want to build great places to work and attract the best talent
- You will be implementing HR IT systems or tools, and want to know your users and cater for their needs
- You want to ensure your HR practices are inclusive by design, not as an add-on.
- Understand how will hold the user and customer at the heart of HR
- Gain practical tools and evidence-based methods to start applying Design thinking and customer centricity to your own work
- Co-create a great employee experience using design thinking
- Learn a structured way to ideate and innovate together with your peers!
- Bring DE&I alive in all of your people products and services
- Immediately apply design thinking tools and mindset to real HR topics
- Make HR FUN again!
The Design Thinking in HR learning journey
How you will learn
Your learning will take place through an interactive and energising three-week design sprint, combining live facilitated sessions, self-managed group work and supported self-study. After a kick-off session introducing the program, expectations and certification requirements, you will work in small groups on a shared HR case – either redesigning an onboarding process or reimagining the exit experience. Using practical templates, you will move through the full design thinking process, from understanding user needs to prototyping, testing and validating ideas. The program is highly experience-based, so your active participation is essential. You will be supported by videos, instructions and digital resources throughout. To evidence your learning, you will submit your group case materials and an individual reflection on applying design thinking in your own role. The trainer will assess your capability based on the submitted materials and provide feedback to support your continued development.
Kick-off
Meet your group and set up group work
Group work
Personas exercise (1 hours)
Session 1
Design Sprint - part 1 (1 hours)
Group work
Prototyping (1.5 hours)
Session 2
Design Sprint - part 2 (1.5 hours)
• Kick-off 1 hour
• Meet and greet your small group
• Introduction to the program & expectations
• Meet and greet your small group
• In your groups: Choose which problem you want to work on in the design sprint (onboarding or exit experience)
• Learn about personas
• Define limitations and constraints
Human CentricGroup work is 1 hour, self-organised in small group right after kick off.
• A fun and engaging personas exercise in your small group. Who are your user groups? What are their needs, wants, fears and requirements?
• Individual learning (1 hour): Study the design thinking theory on our virtual learning platform and prepare for the design sprint.
Co-create• The double diamond and examples from HR
• In this session we're diving into running a fast-paced, energetic and practical Design sprint. In your groups you will familiarise with design thinking tools, methods, and practices through trying them in the exercise.
• Design sprint exercise: from Empathising, Categorising, Define
• Be prepared for having fun, being energised and so many insights!
• Ideation, prototyping theory
Innovate within contraintsGroup work (1.5 hours, self-organised in small group)
• The super fun part of design thinking: Ideation!
• Build your group's prototype & plan your validation
Evidence-based• Second part of our design sprint. Interactive and insightful session for getting rapid feedback.
• Testing theory and practices
• Test your prototype
• Discussion and Insights
• Q&A
• Prepare for submitting your certification material
1 week post training sessions:
Submit certification material from group + personal reflection
The trainer will assess your application skills against the Agile People Ops Capability Model (© 2017-2022 Agile HR Community, All rights reserved).
Who is this program for?
- Tailored for HR professionals to learn about Design thinking in HR
- For all organizational contexts and all HR professionals
- Great for whole HR teams to improve customer and user centricity in people operations
- Is suitable for anyone working with product, service or process development, also outside of HR.
- No previous knowledge of Design thinking required
Certification
Certification is awarded for successful participation and evidencing Design Thinking skills in HR:
- Participating in all the sessions (facilitated and group work sessions)
- Doing the pre-studies on the digital platform
- Delivering the group’s certification material in time
- Delivering individual adoption and application reflections in your own work to be assessed.
- The trainer will assess the submissions against the Agile People Ops Capability model © and give you feedback.
- We are assessing four capabilities: Human-centricity, Co-create, Innovate within constraints and Evidence Based.
Pricing
- For in-house virtual deliveries, 4,900 EUR excl. VAT for up to 10 participants, each additional participant costs 490 EUR excl. VAT.
- The maximum number of participants is 40 persons
